Refund policy

BodyBly Digital Return & Refund Policy

Effective Date: August 21, 2026
Last Updated: August 21, 2026

Thank you for purchasing from BodyBly ("BodyBly," "we," "us," or "our").

Because BodyBly primarily provides digital products that may be delivered electronically and accessed immediately after purchase, our refund policy differs from policies applicable to physical products.

Please read this Digital Return & Refund Policy carefully before purchasing any BodyBly product.

1. Digital Products

BodyBly sells digital products, which may include, without limitation:

  • E-books and digital guides
  • Workout programs
  • Fitness plans
  • Nutrition and meal-planning resources
  • Fitness planners and trackers
  • Templates and worksheets
  • Digital courses and educational materials
  • Downloadable PDFs
  • Digital files
  • Other electronically delivered fitness and wellness resources

Because digital products can generally be accessed, downloaded, copied, or retained after delivery, all digital purchases are generally considered final and non-refundable once access to the digital product has been provided, except where a refund is expressly required by applicable law or approved by BodyBly under the circumstances described below.

2. Refund Requests

Although BodyBly generally does not offer refunds after digital access has been provided, we may review refund requests on a case-by-case basis.

A refund request may be considered when:

  • You were charged more than once for the same purchase due to a billing error.
  • You purchased the wrong product because of an apparent technical or checkout error.
  • The digital product was materially inaccessible because of a technical problem caused by BodyBly.
  • The digital product is materially defective or substantially different from the product description.
  • A refund is otherwise required by applicable law.
  • BodyBly determines, in its reasonable discretion, that a refund or other remedy is appropriate.

Submitting a refund request does not guarantee approval.

3. Duplicate Charges

If you believe you were accidentally charged multiple times for the same transaction, contact us promptly at:

Email: [SUPPORT EMAIL]

Please provide your name, order number, transaction date, and any relevant billing information.

Verified duplicate transactions resulting from a BodyBly billing error may be refunded to the original payment method.

4. Technical Problems

If you cannot access a purchased digital product because of a technical issue, please contact us before requesting a refund.

We will make reasonable efforts to troubleshoot legitimate access problems and, when appropriate, provide a replacement download, corrected file, updated access link, or comparable solution.

5. Incorrect Email Address

Customers are responsible for providing an accurate email address during checkout.

If a digital product was delivered to an incorrect email address because the customer entered incorrect information, contact BodyBly as soon as possible. We may be able to correct the delivery information.

6. Change of Mind

Refunds are generally not available solely because you:

  • Changed your mind;
  • No longer want the product;
  • Did not use the product;
  • Did not have enough time to use the product;
  • Purchased the product without reviewing its description;
  • Decided the product was not suitable for your personal preferences; or
  • Expected different personal fitness results.

7. Results Are Not Guaranteed

BodyBly does not guarantee any particular physical, fitness, weight-loss, muscle-gain, performance, health, or other result from purchasing or using our products.

Individual results vary based on numerous factors, including but not limited to adherence, nutrition, training history, genetics, sleep, recovery, health status, and individual circumstances.

8. How to Request a Refund

To submit a refund request, contact:

[SUPPORT EMAIL]

Subject line: Refund Request – [ORDER NUMBER]

Please include:

  • Full name;
  • Order number;
  • Email address used for purchase;
  • Date of purchase;
  • Product purchased;
  • Reason for the request; and
  • Relevant screenshots or documentation, if applicable.

9. Processing Approved Refunds

Approved refunds will generally be issued to the original payment method used for the transaction.

Processing times may vary depending on your bank, card issuer, payment processor, or financial institution.

10. Applicable Consumer Rights

Nothing in this policy is intended to restrict, waive, or eliminate any mandatory consumer rights or remedies that cannot legally be excluded under applicable law.

Where applicable law provides a consumer with a right to cancel, obtain a refund, or otherwise seek a remedy, that right will apply notwithstanding this policy.

11. Policy Changes

BodyBly reserves the right to update this Digital Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.