Digital Product Refund Policy
Because BodyBly primarily sells digital products that can be delivered and accessed electronically, special refund rules apply.
5.1 Digital Products
BodyBly products may include:
- PDFs
- E-books
- Guides
- Workout programs
- Transformation programs
- Templates
- Spreadsheets
- Courses
- Videos
- Digital downloads
- Digital bundles
- Educational resources
5.2 No Physical Returns
Unless expressly stated otherwise, BodyBly does not sell physical products and therefore does not accept physical returns for digital purchases.
5.3 Standard Refund Policy
Recommended BodyBly policy:
Because digital products are delivered electronically and can generally be accessed immediately after purchase, all digital-product purchases are final and non-refundable once access or download has been provided, except where:
- Required by applicable law
- BodyBly made an unauthorized or duplicate charge
- The customer purchased the wrong item due to a verified technical or checkout error
- The digital product is materially defective or inaccessible and BodyBly cannot reasonably correct the problem
- BodyBly expressly authorizes a refund
- Another refund right applies under applicable law
5.4 Recommended Customer-Friendly Exception
BodyBly may, at its sole discretion, offer a refund, replacement, store credit, or alternative solution when a legitimate issue exists.
Any discretionary refund does not create an obligation to provide refunds for future purchases.
5.5 Technical Problems
If your purchased product is:
- Corrupted
- Incomplete
- Missing
- Unreadable
- Technically inaccessible
- Incorrectly delivered
contact support at:
Support@BodyBly.com
Please provide:
- Order number
- Purchase email
- Product name
- Description of the problem
- Screenshot or error message when applicable
BodyBly will first attempt to resolve the technical problem.
5.6 Duplicate Purchases
If you accidentally purchase the same digital product more than once, contact BodyBly promptly.
Where verified, BodyBly may issue a refund, store credit, or other appropriate resolution for the duplicate transaction.
5.7 Unauthorized Purchases
If you believe your payment method was used without authorization, notify your payment provider and BodyBly immediately.
BodyBly may investigate suspected fraud.
5.8 Refund Requests
Refund requests should be submitted to:
Support@BodyBly.com
Include:
- Full name
- Order number
- Purchase email
- Product name
- Reason for request
- Relevant screenshots or documentation
5.9 Refund Review
A refund request does not automatically guarantee a refund.
BodyBly will review the request based on:
- The product purchased
- Whether access was delivered
- Whether content was downloaded
- The nature of the problem
- Whether the issue can be corrected
- The published refund policy
- Applicable law
5.10 Refund Processing
Where a refund is approved, BodyBly will generally initiate the refund through the original payment method unless another method is appropriate.
The time required for funds to appear may depend on the payment processor or financial institution.
5.11 Chargebacks
Customers are encouraged to contact BodyBly before submitting a chargeback for issues relating to digital access, technical problems, billing, or refunds.
Nothing in this policy limits legally protected consumer rights.
5.12 Subscription or Recurring Products
If BodyBly offers subscriptions, memberships, recurring programs, or other automatically renewing products, the applicable checkout page and Subscription Policy will govern cancellation, renewal, and billing terms.
Recurring charges should be clearly disclosed before enrollment, including price, frequency, renewal terms, and cancellation instructions.
5.13 Legal Rights
This policy does not eliminate rights that cannot lawfully be waived or restricted under the laws applicable to a customer's transaction.
DIGITAL PRODUCT DELIVERY & ACCESS POLICY
Brand: BodyBly
Legal Business Name: BodyBly
Website: www.BodyBly.com
Effective Date: 9/15/26
Last Updated: 9/15/26
BodyBly is a digital-first fitness and wellness brand providing electronically delivered educational products and services.
This Digital Product Delivery & Access Policy explains how BodyBly delivers digital purchases, how customers access their products, what customers are responsible for after purchase, and how BodyBly handles common delivery and access problems.
This policy applies to digital products unless a specific product listing, checkout page, course agreement, subscription agreement, or other written terms expressly state otherwise.
This policy should be read together with the BodyBly Terms of Service, Digital Product Refund Policy, Privacy Policy, and Medical & Health Disclaimer.
1. PRODUCTS COVERED BY THIS POLICY
BodyBly may offer digital products including:
- Fitness programs
- Workout plans
- Transformation programs
- Exercise guides
- Training plans
- E-books
- Educational guides
- Nutrition-education resources
- Meal-planning resources
- Templates
- Spreadsheets
- Trackers
- Checklists
- Digital worksheets
- Online courses
- Video courses
- Educational videos
- Downloadable PDFs
- Digital bundles
- Program packages
- Coaching-related digital resources
- Other electronically delivered products
The exact delivery method may differ depending on the product purchased.
2. DIGITAL-ONLY BUSINESS MODEL
Unless expressly stated otherwise, BodyBly products are digital products.
No physical item will be shipped for a digital-only purchase.
Customers should not expect:
- Physical books
- Printed workout plans
- Physical spreadsheets
- Physical merchandise
- Physical course materials
- Physical USB drives
- Physical training equipment
unless the applicable product page expressly states that a physical item is included.
3. HOW DIGITAL PRODUCTS ARE DELIVERED
Depending on the product, BodyBly may deliver digital content through one or more methods, including:
- Email delivery
- Download links
- Customer account access
- Shopify customer accounts
- Member areas
- Course platforms
- Online dashboards
- Cloud-based platforms
- Embedded digital viewers
- Secure third-party delivery systems
The delivery method applicable to your purchase will generally be identified during checkout, in the product description, or in the purchase confirmation.
4. DELIVERY TIMING
Most digital products are intended to be delivered shortly after successful payment authorization.
Depending on the product and technical configuration, access may be provided:
- Immediately after checkout
- Within several minutes
- Through a separate email
- After account creation
- After manual verification
- At a scheduled release date
- In stages according to a course or program schedule
Some products may intentionally contain delayed or staged access.
Where staged access applies, the applicable product description or checkout information should explain the schedule.
5. PURCHASE CONFIRMATION EMAIL
After a successful purchase, BodyBly may send a confirmation email containing information such as:
- Order confirmation
- Product name
- Purchase amount
- Order number
- Digital-access instructions
- Download links
- Account information
- Course-access information
- Support information
Customers are responsible for providing an accurate and functional email address.
6. CHECK YOUR SPAM OR JUNK FOLDER
If you do not receive your digital-delivery email, first check:
- Spam
- Junk
- Promotions
- Social
- Updates
- Quarantine folders
You should also search your inbox for:
BodyBly
or the relevant order or delivery email address.
Email filtering systems may occasionally redirect legitimate delivery emails.
7. EMAIL ADDRESS RESPONSIBILITY
Customers are responsible for entering an accurate email address during checkout.
If an incorrect email address is provided, contact BodyBly support as soon as reasonably possible.
Where the order can be verified, BodyBly may update the delivery email address and resend access.
8. ACCOUNT ACCESS
Certain BodyBly products may require a customer account.
When account access is required, customers are responsible for:
- Creating an account when instructed
- Providing accurate information
- Maintaining secure login credentials
- Keeping login information confidential
- Using their own account
- Preventing unauthorized access
BodyBly may require additional verification where reasonably necessary for security.
9. DIGITAL DOWNLOADS
Where a product is delivered as a downloadable file, customers may receive a download link.
Downloadable products may be provided in formats such as:
- XLSX
- CSV
- DOCX
- ZIP
- MP4
- MP3
- JPG
- PNG
- Other commonly supported digital formats
The applicable product page should identify important format requirements where necessary.
10. CUSTOMER DEVICE REQUIREMENTS
Customers are responsible for having a compatible device and software capable of accessing their purchased content.
Depending on the product, customers may need:
- Internet access
- A modern web browser
- PDF-reading software
- Spreadsheet software
- Video playback software
- Audio playback software
- Adequate storage
- A compatible operating system
- An email account
- Appropriate application software
BodyBly is not responsible for incompatibilities caused solely by unsupported, outdated, modified, or incompatible devices or software.
11. DOWNLOAD RESPONSIBILITY
Once a digital product has been successfully delivered and access has been provided, customers are responsible for maintaining reasonable access to the downloaded files.
Customers should maintain appropriate backups where practical.
BodyBly is not obligated to store or permanently preserve every customer's download indefinitely.
However, BodyBly may retain product-access records and may, where reasonably possible, assist customers with legitimate access issues.
12. LOST DOWNLOAD LINKS
If you lose a download link, contact:
Support@BodyBly.com
Include:
- Full name
- Order number
- Purchase email
- Product name
After verifying the order, BodyBly may resend an available download link or otherwise restore legitimate access.
13. EXPIRED LINKS
For security or technical reasons, some digital-download links may expire after a specified period or number of downloads.
An expired link does not necessarily mean your purchase has been canceled.
Contact BodyBly support for assistance.
Where reasonably possible, BodyBly may issue a replacement link or provide another legitimate access method.
14. FAILED OR INCOMPLETE DOWNLOADS
If a download fails, customers should first try:
- Refreshing the page
- Using another browser
- Using a stable internet connection
- Disabling browser extensions that interfere with downloads
- Clearing browser cache
- Using another compatible device
- Checking device storage
- Checking security or antivirus software
If the problem continues, contact BodyBly support.
15. CORRUPTED OR DEFECTIVE FILES
If a file appears:
- Corrupted
- Incomplete
- Unreadable
- Damaged
- Missing
- Technically unusable
contact BodyBly promptly.
Where the issue is reasonably verified, BodyBly may provide:
- A replacement file
- A replacement download link
- A corrected version
- Alternate delivery
- Another reasonable technical solution
16. PRODUCT UPDATES AND VERSION CHANGES
BodyBly may occasionally update digital products.
Updates may include:
- Corrections
- Formatting improvements
- Additional information
- Updated references
- Improved templates
- Revised instructions
- Technical fixes
- New versions
Unless expressly promised on the product page, the purchase of a digital product does not necessarily guarantee lifetime access to every future version, update, or expansion of that product.
Where BodyBly advertises a product as including updates, those updates will be provided according to the specific terms presented at purchase.
17. COURSE ACCESS
Online courses may be delivered differently from downloadable products.
Course access may include:
- A customer account
- A member dashboard
- Video lessons
- Downloadable resources
- Modules
- Lessons
- Quizzes
- Worksheets
- Community features
Course access periods, if any, will be stated on the applicable product page or purchase terms.
If no access period is expressly stated, BodyBly may provide access for as long as reasonably practicable, subject to the Terms of Service and continued availability of the applicable service.
18. LIFETIME ACCESS
When BodyBly expressly advertises a product as providing “lifetime access,” that term means continued access for the applicable lifetime of the product or service as reasonably determined by BodyBly, subject to:
- Platform availability
- Technical limitations
- Product discontinuation
- Legal requirements
- Material abuse
- Account termination for violation of the Terms of Service
“Lifetime access” does not necessarily mean guaranteed access for the customer's biological lifetime.
19. PRODUCT DISCONTINUATION
BodyBly may discontinue, replace, modify, or retire digital products for legitimate business, legal, technical, or operational reasons.
Where commercially and legally appropriate, BodyBly may provide reasonable notice or an alternative access solution.
A product being discontinued does not automatically create a refund right unless required under the applicable refund policy or law.
20. THIRD-PARTY PLATFORM INTERRUPTIONS
Some BodyBly products may rely on third-party services.
Examples include:
- Shopify
- Payment processors
- Course-hosting platforms
- Cloud-storage providers
- Email providers
- Digital delivery systems
- Hosting providers
- Authentication providers
A third-party outage, maintenance period, policy change, security incident, or technical failure may temporarily affect access.
BodyBly will use reasonable efforts to address problems within its control but cannot guarantee uninterrupted operation of third-party infrastructure.
21. CUSTOMER RESPONSIBILITY FOR ACCESS
Customers are responsible for:
- Maintaining access to their email account
- Maintaining compatible devices
- Maintaining required software
- Protecting account credentials
- Avoiding unauthorized account sharing
- Maintaining reasonable backups
- Updating outdated software where necessary
- Providing accurate purchase information
22. ACCOUNT AND DOWNLOAD SHARING
Digital products are generally licensed to the purchaser unless a broader license is expressly stated.
Customers may not share:
- Account credentials
- Download links
- Course logins
- Private member-area access
- Paid digital products
with unauthorized persons.
Unauthorized sharing may result in suspension or termination of access without refund where permitted by the Terms of Service and applicable law.
23. UNAUTHORIZED REDISTRIBUTION
Customers may not upload BodyBly products to:
- File-sharing websites
- Public drives
- Private distribution groups
- Social-media groups
- Torrent services
- Course marketplaces
- Membership sites
- Other platforms for unauthorized distribution
Such activity may violate BodyBly's Intellectual Property & Licensing Policy.
24. DIGITAL PRODUCT REFUNDS
Digital delivery and refund rights are separate issues.
The fact that a customer has received or accessed a digital product does not eliminate any refund rights that may legally apply.
BodyBly's Digital Product Refund Policy governs refund requests.
Customers should review:
Digital Product Refund Policy
before submitting a refund request.
25. DUPLICATE PURCHASES
If you accidentally purchase the same product more than once, contact BodyBly support promptly.
After verifying the transactions, BodyBly may issue a refund, store credit, replacement product, or another reasonable resolution in accordance with its Refund Policy.
26. PURCHASED THE WRONG PRODUCT
If you accidentally purchase the wrong BodyBly product, contact support as soon as possible.
Because many BodyBly products may be delivered immediately, access may already have been granted.
Any refund, exchange, credit, or product transfer will be handled according to the applicable Refund Policy and at BodyBly's discretion where legally permitted.
27. DIGITAL PRODUCT TECHNICAL SUPPORT
BodyBly may provide reasonable technical assistance relating to purchased digital content.
Technical support generally includes issues such as:
- Missing access
- Broken download links
- Corrupted files
- Account access problems
- Course-access problems
- Delivery-email problems
- Basic compatibility questions
Technical support does not necessarily include:
- Personal computer repair
- Internet-service troubleshooting
- Custom software development
- Individual device configuration
- Third-party platform support
- Personalized fitness coaching
28. CUSTOMER SUPPORT INFORMATION
For digital-access issues, contact:
BodyBly Support
Support@BodyBly.com
Please include:
- Name
- Order number
- Purchase email
- Product name
- Description of the issue
- Screenshot, if applicable
Do not send your password, full credit-card number, security codes, or other unnecessary sensitive information.
29. SECURITY AND FRAUD PREVENTION
BodyBly may use technical controls to protect digital content and prevent unauthorized access, including:
- Download limits
- Expiring links
- Account authentication
- Access verification
- Fraud detection
- Device or session controls
- Other reasonable security measures
These measures are designed to protect customers and BodyBly from unauthorized distribution and fraudulent activity.
30. ACCESS TERMINATION
BodyBly may suspend or terminate access to digital products, courses, or accounts where reasonably necessary because of:
- Fraud
- Unauthorized access
- Account sharing
- Piracy
- Copyright infringement
- Payment fraud
- Chargebacks associated with suspected abuse
- Material violation of the Terms of Service
- Security threats
- Illegal activity
Any such action will be handled in accordance with applicable law and the BodyBly Terms of Service.
31. NO GUARANTEE OF PERMANENT PLATFORM AVAILABILITY
Although BodyBly seeks to provide reliable digital access, no digital platform can guarantee permanent uninterrupted availability.
Website infrastructure, third-party services, technology, software, security requirements, and business conditions may change.
BodyBly will make reasonable efforts to maintain access consistent with the product's advertised terms.
32. PRODUCT-SPECIFIC TERMS
Certain products may include additional delivery or access terms.
For example:
- A course may have a defined access period.
- A subscription may renew automatically.
- A live program may have scheduled release dates.
- A bundle may provide several separate download links.
- A coaching program may have appointment or portal-access requirements.
Where product-specific terms conflict with this general policy, the product-specific terms will generally control with respect to that product, provided they are legally enforceable.
33. DIGITAL CONTENT LICENSING
Receiving a digital product does not transfer ownership of BodyBly's intellectual property.
Unless otherwise expressly stated, digital purchases provide a limited license for personal use in accordance with BodyBly's:
Intellectual Property & Licensing Policy
Customers may not reproduce, resell, redistribute, repackage, or commercially exploit BodyBly content without appropriate authorization.
34. SERVICE AVAILABILITY AND FORCE MAJEURE
BodyBly will not be responsible for delays or interruptions outside its reasonable control, including certain circumstances involving:
- Internet outages
- Hosting failures
- Cybersecurity incidents
- Third-party platform outages
- Infrastructure failures
- Natural disasters
- Government action
- Utility failures
- Labor disruptions
- Other events beyond reasonable control
BodyBly will use reasonable efforts to restore affected services where practicable.
35. CHANGES TO THIS POLICY
BodyBly may update this Digital Product Delivery & Access Policy as its technology, products, business model, or delivery systems change.
The updated version will be posted on this page with a revised “Last Updated” date.
36. CONTACT BODYBLY
For questions regarding digital delivery or access:
BodyBly Support
BodyBly
Statesville, North Carolina, 28625
Email: Support@BodyBly.com
Website: www.BodyBly.com
END OF POLICY.